Made-up example. Northbridge Bank is not a real bank, and every number here is invented to show how AI EnableOS works.
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Step 1 of 6 · part 1 of 2
Discover: Intake
Collect the idea and who asked for it.
1. Questions asked
The AI wrote these questions from similar real projects. The answers are made up.
Q: Who asked for this, and who will own it?
A: The site leader for card services asked. The operations head for card services will own it.
Q: What is slow or painful today?
A: Specialists put customers on hold to search a 400-page rulebook.
Q: How often does it happen?
A: About 90,000 rule lookups a month.
Q: What would better look like?
A: The right rule on screen in seconds, with its rule number.
2. What we found
- The idea
- An assistant that finds the right card-dispute rule while the customer is on the line.
- Asked by
- Site leader, card services
- Problem today
- Specialists put customers on hold to search a 400-page rulebook. About 90,000 lookups a month.
3. AI recommends, a person decides
AI recommends Go
Worth a look. It is a clear, common task and no other project covers it.
- 90,000 lookups a month is a lot of hold time.
- No other project in the list does rule lookup.
- It has an owner: the operations head for card services.
A person decided: Operations head, card services (project owner)