Made-up example. Northbridge Bank is not a real bank, and every number here is invented to show how AI EnableOS works.
Monthly report
Northbridge Bank · AI program · December 2026For: Head of card services
85% of phone specialists used the rule assistant this month. It saves $75K a month, confirmed by the owner and finance.
1. Who is using it
1,020
active of 1,200
85%
active (last month: 71%)
96%
trained (1,150 of 1,200)
14
champions
2. What it saved
Card-dispute rule lookup6.0 → 5.4 min per call, audit errors 4.0% → 3.1%$75K/moSigned off
Signed off = the business owner and finance confirmed the numbers at sign-off 4. See the math.
3. Quality and what people say
Correct answers: 96% before, 96.8% now.
Customer satisfaction: 4.1 before, 4.3 now.
Champions say: new hires trust it most; old hands want shorter answers.
4. What's next
Shorter answers for experienced staff, from the feedback loop.
Same-day policy updates, after the November incident.
Next idea in the queue: call-notes summary.