Made-up example. Northbridge Bank is not a real bank, and every number here is invented to show how AI EnableOS works.
6
Step 6 of 6 · part 2 of 3
Measure value & adoption: Scale or stop
Roll out wider, fix, or stop.
1. Questions asked
The AI wrote these questions from similar real projects. The answers are made up.
Q: Who gets it next, and when?
A: All 1,200 phone specialists, in 3 waves from September to December.
Q: Are the other sites like the pilot site?
A: Same calls and same rulebook. Site C has more new hires.
Q: Can you train that many people?
A: Yes, 2 sessions a week, with champions at every site.
2. What we found
- Rollout plan
- All 1,200 phone specialists in 3 waves, September to December 2026
- How similar the new sites are
- Same calls and same rulebook. Site C has more new hires, so it gets extra champions.
3. AI recommends, a person decides
AI recommends Go
Scale it to all sites in 3 waves. Add champions at Site C.
- The result is signed off by the owner and finance.
- The new sites do the same work with the same rulebook.
- Site C has more new hires, so it needs more help.
A person decided: Head of card services, executive sponsor (sign-off 5)
4. Sign-off 5: Executive decision to scale
Who signs
Executive sponsor (Head of card services)
Evidence they looked at
- Results signed at sign-off 4
- Rollout plan and dates
- How similar the new sites are
- Training capacity
Sent back to fix if
The new sites use a different rulebook or process.
Stopped if
Sign-off 4 results were not signed.
Signed: Approved. 3 waves, September to December.